Shipping policy

Shipping Policy

Last Updated: July 2026

At NEXISE, we are committed to delivering your order safely and efficiently. Please read our shipping policy below before placing an order.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Destinations

We currently ship to Belgium, countries across the European Union, and selected international destinations.

Estimated Delivery Times

Belgium: 2–5 business days
European Union: 4–10 business days
United Kingdom: 5–10 business days
United States & Canada: 7–15 business days
Australia & New Zealand: 8–18 business days
Other International Destinations: 10–20 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or peak shipping periods.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and selected shipping method. From time to time, NEXISE may offer free shipping on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number, allowing you to monitor your package throughout its journey.

Customs & Import Duties

For orders shipped outside the European Union, customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order. NEXISE is not responsible for delays or lost packages resulting from incorrect or incomplete address information provided by the customer.

Damaged or Lost Packages

If your order arrives damaged, defective, or if your package appears to be lost, please contact us within 7 days of the expected delivery date. Include your order number and, where applicable, photos of the damaged items so we can assist you promptly.